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Return & Term

Cancellation Policy:

The order can no longer be cancelled once it鈥檚 shipped

Orders cancelled before it鈥檚 shipped are eligible for a full refund.

Orders cancelled because the item is not available are eligible for a full refund.

Exchange and Return Policy:

Items that cannot be returned or exchanged: Panties, bikinis, g-string, thongs, or similar intimate items cannot be returned or exchanged.

Return Order Condition: All the returned or exchanged items must be unworn and unwashed, with all original tags attached, and in its original packaging. Returned items in an unacceptable condition could not be refunded.

Policy:

1 If the item is damaged or defective.

If the item is damaged or defective, you can exchange for free or ask for a full refund including shipping cost.

The return shipping cost would be on us, and it is calculated using lowest cost shipping method.

2 The item is fine but you change your mind.

If you want to exchange an item without quality issue, you would be responsible for the return shipping cost. This also applies to size changing. The exchange item will be sent to ship once we receive the return parcel.

If you are returning an item without quality issue, you can get a refund of 100% product purchase price, the shipping cost and transaction fees are not refundable. Also you will be responsible for the return shipping cost.

3 The item does not arrive due to wrong shipping information

If you filled in the incorrect shipping information and don鈥檛 get the order, you can choose to pay for the shipping cost to have it reshipped, we鈥檒l ship the replacement out once we confirmed the original parcel has been returned to us.

You can also choose to require a refund of 100% product purchase price, shipping cost not included. If your order is shipped free, the shipping cost would be taken from your refund.

Please double check your shipping information before payment.

How to return an item

Please inspect your package once you receive it. If there is any issue of the item, which barely happens, contact us within 48 hours after receiving your package. We would NOT take in complaints made after 48 hours upon receiving the package.

1 Contact our customer service within 48 hours after receiving your package.

2 Send the order back within 7 days after the return is authorized, and please include your order date and order number in the return parcel.

Please send us the tracking number after you return the item. Non-trackable parcels are not eligible for a refund. We would recommend you use parcel service such as EMS, UPS or DHL that offers a tracking method.

Items returned after 7 days are not eligible for a refund.

3 The refund will be issued within 7 days upon receiving the return parcel.

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